Configurable Portal widget library

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configurable Portal Widget Library

    The Configurable Portal Widget Library offers a collection of prebuilt and reusable widgets designed to enhance the configuration of your portal homepage. This library allows ServiceNow customers to easily customize their portal experience, facilitating better navigation and user engagement.

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    Key Features

    • Portal Polaris Header Widget: Displays key features such as the logo, search, and profile options in a two-level header format.
    • Portal Mega Menu Widget: Provides a hierarchical menu for easy navigation between different pages on the portal.
    • Portal Browse Taxonomy Widget: Shows taxonomy topics along with related articles and catalog items.
    • Portal Banner Widget: Enables the display of announcements and important information prominently at the top of the page.
    • Portal Banner Carousel Widget: Allows multiple banners to be showcased in a carousel format for various announcements and features.
    • Portal Quick Links Widget: Offers quick access links to knowledge articles, catalog items, or external URLs with customizable layouts.
    • Portal Knowledge Quick Links Widget: Lists articles for quick access based on criteria like featured or most viewed articles.
    • Portal Catalog Quick Links Widget: Displays important catalog items based on defined criteria.
    • Portal Case Cards Widget: Shows case records in a card format, including details like state and update date.
    • Portal Data List Widget: Presents records from any ServiceNow table in a list or card format.
    • Portal FAQ Widget: Displays frequently asked articles categorized by knowledge article category or product.
    • Portal Polaris Footer Widget: Contains essential information such as company details, site links, and social media links at the bottom of the page.
    • Portal Object Widget: Displays key information from selected records and allows related actions.
    • Portal Taxonomy Topic Widget: Shows topics as cards, linking users to knowledge articles and catalog items associated with displayed topics.

    Key Outcomes

    By utilizing the Configurable Portal Widget Library, ServiceNow customers can effectively customize their portal to enhance user experience, streamline navigation, and provide quick access to essential information and resources. This customization leads to improved user engagement and satisfaction, ultimately contributing to a more efficient service delivery process.

    The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage.

    Table 1. Configurable Portal widgets
    Widget Description
    Portal Polaris Header widget Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.

    The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected.
    Portal Mega Menu widget The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically.
    Portal Browse Taxonomy widget Display taxonomy topics along with the articles and catalog items related to them.
    Portal Banner widget Banner to display the announcements, new product or feature highlights, and important information on the top of the page.
    Portal Banner Carousel widget Displays multiple banners in a carousel to display information on multiple announcements, features, and products.
    Portal Quick Links widget Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards.
    Portal Knowledge Quick Links widget Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually.
    Portal Catalog Quick Links widget Displays catalog items for important request items based on the criteria.
    Portal Case Cards widget Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format.
    Portal Data List widget Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format.
    Portal FAQ widget Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product.
    Portal Polaris Footer widget Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links.
    Portal Object widget Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record.
    Portal Taxonomy Topic widget Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.