Configure the activity timer log

  • Release version: Australia
  • Updated May 7, 2026
  • 1 minute to read

    • Configure the activity timer log to appear on selected record pages in CSM Configurable Workspace.

    Before you begin

    Role required: admin

    About this task

    The activity timer log feature automatically tracks the time that agents spend working on cases and interactions and provides detailed time reports. This feature is available on the following record pages:
    • CSM default record page
    • Front-line case page
    • CSM Interaction record page
    • CSM voice interaction record page
    • CSM centered chat interaction record page

    Procedure

    1. Install the Activity Timer Reporting plugin (sn_activity_timer_reporting).
    2. Assign the sn_at.admin role to the appropriate users.
    3. Assign the sn_at.agent role to the appropriate users.
    4. Configure the following UI Builder page properties.
      Table 1. Activity timer log page properties
      Property Description
      activity_timer Enables the activity timer component in the workspace.
      • True: Activity timer is active.
      • False: Activity timer is inactive.
      activity_timer_custom_tables Specifies custom tables for the activity timer log feature.
      activity_timer_case_type_exclusion Specifies case types excluded from the activity timer log feature.