---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Contact Card fields

# Configure fields on the Contact Card in the Customer Information view {#ariaid-title1}

Release version: Brazil  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the fields that display on the Contact Card in the Customer Information view of the CRM Workspace. Edit the Contact Card - Fields Generator client script to add fields beyond the out-of-the-box defaults.

## Before you begin

Role required: admin

## About this task

The out-of-the-box Contact and Consumer record configurations ship with a fixed set of default fields on the Contact Card, and their Fields value on the Record Configuration form is locked. To display additional or different fields on the Contact Card, edit the Contact Card - Fields Generator client script for the Customer Central experience in UI Builder.

The Contact Card displays the following default fields for each context table:  
{#configure-contact-card-fields__table_ccf_defaults__entry__2}

| Context table | Default fields |
|-|-|
| Contact \[customer_contact\] | Mobile phone, Business phone, Account, Email, Location.Street, Location.City, Location.State/Province, Country code, Active |
| Consumer \[csm_consumer\] | Mobile phone, Business phone, Email, Street, City, State |
[Table 1. Default Contact Card fields by context table]

{#configure-contact-card-fields__table_ccf_defaults}

## Procedure

1. Navigate to AllNow Experience FrameworkUI Builder.
2. Select the Customer Central experience.
3. Open the Customer Information page, and then select the Customer Information Default variant.
4. In the left panel, under Client scripts, select Contact Card - Fields Generator.
5. In the Edit client script dialog, locate the `DEFAULT_FIELDS` object and the entry for the context table you want to modify.  
   The entry key matches the context table name: `customer_contact` for Contact, and `csm_consumer` for Consumer.
6. Edit the `fields` value to add or remove field names.  
   The value is a comma-separated string of field names on the context table. Use dot-walked notation for related fields, for example `location.city`.
7. Select Apply.
{#configure-contact-card-fields__steps_ccf_edit}
**Related tasks**   

* [Configure records for the Customer Information view](https://www.servicenow.com/docs/dCVGpk5aWVqEkVcHjmivdg "Configure the records to display on the Customer Information view. For example, a record could provide information on the contact or consumer.")

*[\>]: and then