---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Service properties

# Customer Service properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use system properties to customize the Customer Service Management application.

These properties control settings for several different features, including email
communication, asset contact relationships, and the Consumer Service Portal.

To access these properties, navigate to Customer ServiceAdministrationProperties.

You can also access Customer Service Management properties using the system property \[sys_properties\] table. Start by entering sys_properties.list in the application navigator and pressing Enter. You can
then filter the properties by application.
**Related reference**   

* [Properties installed with Customer Service Management](https://www.servicenow.com/docs/1q~xIjUOxyVVyCGP3XXXIg "Properties are added with the activation of the Customer Service Management application.")
* [Components installed with additional plugins for Customer Service Management](https://www.servicenow.com/docs/4~w4yAmFkC9A8jBnzyDWZw "Several types of components are installed with the additional plugins for the Customer Service Management application.")

*[\>]: and then