---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Customer Central

# Configure Customer Central {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provide customer service agents with all the information about a customer in one central place by configuring the Customer Information and Customer History views for Customer Central.

## Before you begin

Role required: admin, or the app-specific sn_customer_central_admin role.  
Note:  
Admins can assign either the full admin role for broad access or the app-specific sn_customer_central_admin role to limit access to only the Customer Central application (`sn_customercentral`).

## About this task

Customer Central provides customer service agents with all the information about the
customer in one central place. It enables them to quickly zoom in on the customer
issue and provide efficient and empathetic service to their customers.

Customer Central consists of two views, Customer Information and Customer History. In CRM Workspace, Customer Central is displayed on the interaction, account, contact, or consumer records.

For more information, see [Customer Central](https://www.servicenow.com/docs/0JB59dNqutc4Xs9vA6XFqQ "Customer Central provides customer service agents with all the information about the customer in one central place. It enables them to quickly zoom in on the customer issues and provide efficient and supportive service to their customers.").

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, select Get Started.
3. In the Customer Central - Customer Information or Customer Central - Customer History category, view the list of tasks to configure the feature.  
   {#configure-customer-central__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Activate Customer Central | The Customer Central application (com.sn_csm_customer_central) is activated with the CRM Workspace application (com.snc.uib.csm_agent_workspace). The CRM Workspace application is activated with the Case Management Core plugin (com.sn_customerservice). Note: Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store. |
   | [Configure the Customer Information view using CRM Workspace](https://www.servicenow.com/docs/Uf1ZZYVJr7HwRm_zHW7vuw "Configure the display of the Customer Information view using CRM Workspace.") | Configure the display of the Customer Information view using CRM Workspace. |
   | [Configure the Customer History view](https://www.servicenow.com/docs/cVQz~0JXdN_fu2UbQkt~oQ "Configure the display of the Customer History view.") | Configure the display of the customer history view. |
   | Configure the Customer History component | Starting with the Yokohama release, the Customer History component displays customer activity information on some record pages in CRM Workspace. |
   [Table 1. Customer central configuration tasks]

   {#configure-customer-central__table_pz1_qqv_llb}
4. To perform a task, select Configure.  
   This button opens the page in your instance where the configuration is completed.
{#configure-customer-central__steps_oz1_qqv_llb}

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