---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Customer Service mobile application

# Configure the Customer Service mobile application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Customer Service mobile application and customize it for agents who use
the application instance on their mobile devices.

## Before you begin

Role required: admin

## About this task

The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service
mobile application.

## Procedure

1. Navigate to AllSystem ApplicationsServiceNow Studio.
2. In the Select Application pop-up window, select Customer Service Mobile.  
   The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, [ServiceNow Studio](https://www.servicenow.com/docs/access?context=servicenow-studio-landing&version=brazil&pubname=brazil-application-development&ft:locale=en-US).
3. Customize the application to display the desired applets and data and configure agent actions and notifications.

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