Configure the Customer Service mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.

    Before you begin

    Role required: admin

    About this task

    The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service mobile application.

    Procedure

    1. Navigate to All > System Applications > Studio.
    2. In the Select Application pop-up window, click Customer Service Mobile.
      The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, see ServiceNow Studio.
    3. Customize the application to display the desired applets and data and configure agent actions and notifications.