Add a follow-up set of questions or instructions in a decision tree

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.

    Before you begin

    Role required: admin, sn_gd_core.decision_tree_author

    Procedure

    1. Navigate to All > Guided Decisions > Decision Trees.
    2. Select the decision tree from the list.
    3. Select Open in Builder.
    4. In Decision Tree Builder, add a new node by selecting the Add path icon (Add path icon) on a node.
    5. Select Add node.
    6. In the pop-up window, select Ask users at least one question to configure a question node.
    7. Enter a name for the node.
    8. In the Question 1 section, enter a question or instruction for customers.
    9. Optional: Make this question a required question by enabling the Required question field.
    10. Optional: Enter more details related to your question or instruction in the Additional details field.
    11. Select the type of answer.

      For a description of the answer types, see Answer types for questions.

      The answer the customer provides is passed to other nodes and paths via input mapping.

    12. Optional: Link inputs to reuse answers from prior nodes.
      For more information, see Reuse answers at decision points.
    13. Optional: Add more questions or instructions.
    14. Select Save and close.

    What to do next

    Continue building your decision tree.