Integrate with Continual Improvement Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customer Service Management provides an integration with the Continual Improvement Management application. This integration enables you to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the Continual Improvement Management (com.sn_cim) plugin.
    3. Click Activate.