Configure lists for the Customer Information view

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure lists for the Customer Information view.

    Before you begin

    Role required: admin

    About this task

    Lists are displayed in the Customer Information view in Agent Workspace.

    Recent cases section displaying a list of recent cases and their details.

    Procedure

    1. Navigate to All > Customer Central > Customer Information > List Configurations.
    2. Select New.
    3. Fill out the fields, as required.
      Table 1. New lists configurations field description
      Field Description
      Title Enter a title for the list configuration.
      Context table Select a context table.
      Relationship Enter the relationship between the context and the list.
      1. To create a new relationship, click the Lookup icon and then New.
      2. Enter a name for the relationship.
      3. In the Applies to table, select either the contact or consumer context table.
      4. In the Queries from table select the table from which this list retrieves data.
      5. In Query with, type a script to specify the records to include from the table for the relationship queries. For example: 
        current.addQuery("contact", parent.sys_id);

“contact” => is the name of the column in the list table that stores the context ID, for example, contact ID.
“parent.sys_id” => is the unique key in the contact table that holds the contact record.
Note: If building a new relationship, ensure that the exact column name from the list table that stores the context ID is specified here.
      View Select the name of the view that has the set of columns to display for this list. For information on how to create a view, see Configure the list layout.
      List limit Enter the number of records to display in the list. You can access the remaining records using pagination.
    4. Select Submit.