Determine the next node displayed in a decision tree

Configure a path in Decision Tree Builder to set the conditions for when the next question or a guidance is displayed in a decision tree.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

About this task

You can create two or more paths from any question node.

Because you can add a question node only after a guidance node, the path configuration isn’t required.

Procedure

1. Navigate to All > Guided Decisions > Decision Trees.
2. Select the decision tree from the list.
3. Select Open in Builder.
4. In Decision Tree Builder, select the Add path icon () on a node.
   A new path and a new node are added to the canvas.
5. Select the new path.
6. Enter a name for the path.
7. In the Path priority field, enter a priority order for this path.
   The path with the lowest priority order is executed first.
8. Configure one or more conditions by selecting a question from the previous node, an operator, and an input's value.
   For example, if the answer type is an integer, you can set a condition that when a value that a customer provides is more than the value you specify in the condition, this path must be taken.

   You can access the direct parent node’s inputs only while configuring a condition for the path.

9. Optional: If there are multiple questions in a question node, select New condition set to define a complex condition for a combination of answers.
10. Select Save and close.

What to do next

Continue building your decision tree.

• Add a next set of questions. For more information, see Add a follow-up set of questions or instructions in a decision tree.
• Provide guidance to agents. For more information, see Provide actions to agents in a decision tree