Create a consumer account on the Consumer Portal to access self-service features, submit cases, and manage your profile.
Before you begin
Role required: none
Ask your administrator to install the External User Registration plugin (com.sn_external_user_register) to view the Sign-up link on the Consumer Portal header.
Procedure
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Go to the Consumer Portal.
You can access the Consumer Portal using the URL, <servicenow instance URL>/consumer_portal. For example, https://example.com/consumer_portal
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Select Sign Up.
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On the registration form, fill in the fields.
| Field |
Description |
| Email Address |
Your email address must be unique. If you enter an address that is already in the system, you receive an error message. Try again with a different email address. |
| First Name |
Your first name. |
| Last Name |
Your last name. |
| Password |
This password must be:
- Minimum of eight characters in length
- Include at least one uppercase and one lowercase letter
- Include at least one number
|
| Confirm Password |
Retype the password. |
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Select the check box to agree to the privacy policy and to the community terms and conditions.
Select the links to access more information about these policies.
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Select the reCAPTCHA verification check box.
The Customer Service application uses the Google re-CAPTCHA service.
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Select Sign Up.
A verification email is sent to the email address that you provided.
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Select the link in the email to verify your email address.
Result
Your registration is complete. You can log in to the Consumer Portal.