---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Consumer Service Portal properties

# Consumer Service Portal properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Properties that the system administrator can set to limit the number of registered
products per consumer, the number of open cases per consumer, and the number of attachments per
consumer record.
{#consumer-service-portal-properties__table_jzs_2kx_kt__entry__2}

| Property | Description |
|-|-|
| consumer_max_attachments_per_record | Maximum consumer attachable items per record. * Type: integer * Default value: 5 * Location: Customer ServiceAdministrationProperties {#consumer-service-portal-properties__ul_ggl_jmx_kt} |
| consumer_max_new_cases_daily | Maximum new cases that a consumer can create per day. * Type: integer * Default value: 10 * Location: Customer ServiceAdministrationProperties {#consumer-service-portal-properties__ul_ygv_5ts_bx} |
| consumer_max_comments_per_case_daily | Maximum comments that a consumer can post per day on a case. * Type: integer * Default value: 25 * Location: Customer ServiceAdministrationProperties {#consumer-service-portal-properties__ul_ebv_kkv_jx} |
| consumer_max_products | Maximum registered products per consumer. * Type: integer * Default value: 25 * Location: Customer ServiceAdministrationProperties {#consumer-service-portal-properties__ul_yjk_c5s_bx} |
| create_case.description.enable_html_editor | Enable the flag to add description using the HTML editor on the Create Case form page. * Type: boolean * Default value: True for new customers and False for upgrade customers. * Location: Customer ServiceAdministrationProperties {#consumer-service-portal-properties__ul_nhw_qjy_f4b} |
[Table 1. Consumer Service Portal properties]

{#consumer-service-portal-properties__table_jzs_2kx_kt}
**Related tasks**   

* [Setup the Customer and Consumer Service Portals](https://www.servicenow.com/docs/iWf0oB4Ofl~iLPPhCNjb2w "Customize the Customer and Consumer Service Portals to meet your needs.")

*[\>]: and then