Consumer Service Portal properties

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Properties that the system administrator can set to limit the number of registered products per consumer, the number of open cases per consumer, and the number of attachments per consumer record.

    Table 1. Consumer Service Portal properties
    Property Description
    consumer_max_attachments_per_record Maximum consumer attachable items per record.
    • Type: integer
    • Default value: 5
    • Location: Customer Service > Administration > Properties
    consumer_max_new_cases_daily Maximum new cases that a consumer can create per day.
    • Type: integer
    • Default value: 10
    • Location: Customer Service > Administration > Properties
    consumer_max_comments_per_case_daily Maximum comments that a consumer can post per day on a case.
    • Type: integer
    • Default value: 25
    • Location: Customer Service > Administration > Properties
    consumer_max_products Maximum registered products per consumer.
    • Type: integer
    • Default value: 25
    • Location: Customer Service > Administration > Properties
    create_case.description.enable_html_editor Enable the flag to add description using the HTML editor on the Create Case form page.
    • Type: boolean
    • Default value: True for new customers and False for upgrade customers.
    • Location: Customer Service > Administration > Properties