---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a business organization

# Create a business organization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").
{#create-business-location__table_dtn_nx3_ntb__entry__2}

| Task | Description |
|-|-|
| [Create an internal organization](https://www.servicenow.com/docs/Pa_Vu1vcPjgAC21zwQtpww "Create an internal organization (formerly internal business location) to enable users and consumers to create accounts, contacts, consumers, and households.") | Create an internal organization (formerly internal business location). |
| [Create an external organization](https://www.servicenow.com/docs/_YSqPmKhVuL8jHs6pHVoaw "Create an external organization (formerly external business location) to enable users and consumers to create accounts, contacts, consumers, and households.") | Create an external organization (formerly external business location). |
| [Import business organizations with guided setup](https://www.servicenow.com/docs/9FepjZUiLQQKa1kgneZ5Wg "Use Customer Service Management guided setup to import existing business organizations.") | Import existing internal and external organizations using guided setup. |
[Table 1. Create business organizations (formerly business locations)]

{#create-business-location__table_dtn_nx3_ntb}