---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create additional consumer addresses

# Create additional consumer addresses {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Consumers can have multiple addresses, including one primary address.

## Before you begin

Role required: One of the following roles:

* sn_crm_consumer_data_manager
* sn_crm_consumer_relationship_data_manager
* sn_crm_foundation_data_manager
* sn_crm_foundation_admin
* sn_customerservice.consumer_agent
* sn_customerservice_manager
* admin
{#create-consumer-address__ul_fyx_wsb_m3c}

## About this task

The primary address is stored in the Primary Address tab of the consumer form within the Addresses related list. When you fill in the fields in the Primary Address tab and select
Submit, this information is added to the Addresses related list as the primary address, with the Primary field set to true. Any changes made to the
Primary Address fields are also updated in the related list. A consumer can have only one primary address.

Other addresses, such as billing or shipping addresses, can be created and stored in
the Addresses related list. For these other addresses, the
Primary field is set to false.

## Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select the number of the desired consumer.
3. In the Addresses related list, select New.
4. Fill in the fields on the Location form.
5. To denote this address as the primary address for the consumer, enable the Primary check box.  
   A consumer can have multiple addresses but only one primary address.
6. Select Submit.

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