---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create or update a household

# Create or update a household {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or update a household.

## Before you begin

Role required: One of the following roles:

* sn_crm_consumer_data_manager
* sn_crm_household_data_manager
* sn_crm_household_relationship_data_manager
* sn_crm_consumer_relationship_data_manager
* sn_crm_foundation_data_manager
* sn_crm_foundation_admin
* sn_customerservice_manager
* admin
{#create-consumer-household__ul_hwz_gdx_m3c}

## About this task

A household is made up of a group of consumers who live at a common address and share products and services. A household can have a designated head of household and multiple current members. The head of household has access to
all the cases and information for the other household members.

A user with the administrator role can create a household. This user can also delete a household. When a household is deleted, the system removes its references and associations---including members, sold products, cases, and work
orders---but doesn't delete the associated entities.

## Procedure

1. Navigate to AllCustomer ServiceCustomersHouseholds.
2. Select New on the Households list.
3. Fill in the fields on the [Household](https://www.servicenow.com/docs/tcRtH5B9m_PWp6CKn64xPQ "Service Model Foundation uses the household form to store details about a consumer household, including its members, their relationships, and any cases, entitlements, or contracts associated with them.") form.
4. Select Submit.  
   The household is added to the Households list.
**Related concepts**   

* [Configuring households](https://www.servicenow.com/docs/Mtcfro3eeH0ZSp9Ldw2_6Q "The household entity represents a group of consumers that usually share a common address and use services as a group.")  
**Related reference**   

* [Service Model Foundation relationships](https://www.servicenow.com/docs/blpNl5cnATOZef3qC~yd6w "Create relationships between an agent and a customer or between two consumers that provide additional access to customer data.")

*[\>]: and then