Add questions or instructions to a decision input

Create decision inputs for each decision node. Decision inputs appear in the form of questions in a workspace for service agents to answer.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

Create a decision path first. A decision node is automatically created with the same name as the decision path.

About this task

Decision nodes can have one or multiple questions with different answer types.

You can edit or extend existing decision trees in the Core UI but you can no longer create them. Use Decision Tree Builder to create new decision trees. For more information, see Configuring decision trees in Decision Tree Builder.

Procedure

1. Navigate to All > Guided Decisions > Decision Trees.
2. Select the decision tree from the list.
3. Select the start node or any decision node.
4. Select Create Input.
5. In the Type field, select the type of a decision input.
   Note:

   In the Type field, you have access to many input types. Select only one of the recommended input types listed the following table.

   Table 1. Input type

   Field	Description
   Choice	A list of choices Choice list specification: Type of choice list. You can create a choice list by clicking New in the Choices related list.
   Date	Date in the format of YYYY-MM-DD
   Date/time	Date and time in the format of YYYY-MM-DD HH:MM:SS
   Decimal	A number with the decimal points
   Integer	A number with no decimal points
   Reference	Reference to a field from another table Reference: Reference table for selecting a field. Reference qual condition: Condition to filter the search results. For example, the Caller field on the Incident table is a reference to the User [sys_user] table.
   String	A line of text Maximum number of characters: Option to specify the length of the string
   True/False	A check box field

6. In the Label field, enter a question or instruction for customers.
7. Select Submit.

What to do next

Determine the next node in a decision tree