Create installed products

Create an installed product to create an association between sold products and install base items. Installed products provide information on the instances that a sold product is deployed on.

Before you begin

Role required: sn_customerservice_manager or admin

Ensure that the Customer Service Install Base Management plugin (com.snc.install_base) is installed.

Procedure

1. Navigate to All > Customer Service > Products > Installed Products.
2. Click New.
3. Fill out the fields on the form.

   Table 1. Installed Product form

   Field	Description
   Install Base Item	Instance the sold item is deployed on.
   Sold Product	Sold product deployed to the customer.

4. Click Submit.