---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an internal organization

# Create an internal
organization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create an
internal
organization (formerly internal
business
location) to enable users and consumers to create accounts, contacts,
consumers, and households.

## Before you begin

Role required: admin

## About this task

A business
organization (formerly
business
location) has a manager. When you create an internal organization
, you add a user to the Manager
field on the
Internal
Organization form. Users
then added as
internal
organization managers are
automatically assigned the sn_customerservice.svc_location_manager_contributor role.  
However, to assign the sn_customerservice.svc_location_manager role to the internal organization managers, the sn_bus_loc.int_bus_loc.onboard_location_manager_as_contributor system property must be set to false.  
Note:  
Only internal users can be added as managers for internal business locations.  
The manager of an internal organization can access all the cases for account, household, or consumer in the location hierarchy, including cases for child business organizations. The manager can also:

* Add staff members to business organizations in the location hierarchy.
* Create account team or consumer team relationships with staff members from the location hierarchy.
* View customer information.
* Update cases created in the location hierarchy.
* Create cases for customers in the location hierarchy.
{#create-internal-business-location__ul_j2k_dl1_fmb}  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsInternal Business Locations.
2. Select New on the Internal Organizations list.
3. Fill in the fields on the [Internal Business Location](https://www.servicenow.com/docs/Xr2lzTzpAOMn8Eq0XyZ9GA "In the Customer Service Management (CSM) application, the Service Model Foundation uses the Internal Business Location (IBL) form to store information about an internal business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.") form.
4. Select Submit.  
   The location is added to the Internal Organizations list.

   After creating an
   internal
   organization, add
   staff members to it. You can then create relationships with accounts, households,
   and consumers, and track customers served by that location.

## What to do next

Create related lists as required:{#create-internal-business-location__table_tbc_btz_djc__entry__2}

| Related list | Description |
|-|-|
| Business Organization | You can Register Member, or Delete, or Copy URL and can see all the organizations details. |
| Members | You can create, update, or delete members details |
| Child Internal Organizations | You can create, update, or delete a child internal organization details. |
| Child External Organizations | You can create, update, or delete a child external organization details. |
| Assignment Groups | Assign a assignment group to your organization |
| Organization Customer Criteria | Search and select a criteria for your organization |
| Cases Requested by Location | List and details of the cases requested by the location |
| Cases Assigned to Location | List and details of the cases assigned to your location |
| Sold Products | View details of sold products, including the Buyer organization member and Parent sold product. Note: A manager can assign a member by selecting Assign member and then choosing the buyer organization member. |
| Install Base Items | View details of install base items, including the Buyer organization member and Parent sold product. Note: A manager can assign a member by selecting Assign member and then choosing the buyer organization member. |
[Table 1. Related tabs]

{#create-internal-business-location__table_tbc_btz_djc}
**Related tasks**   

* [Create an external organization](https://www.servicenow.com/docs/_YSqPmKhVuL8jHs6pHVoaw "Create an external organization (formerly external business location) to enable users and consumers to create accounts, contacts, consumers, and households.")

*[\>]: and then