---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create and manage sold products for a business organization

# Create and manage sold products for a business organization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Staff members with the location agent role can manage sold products for their
business organizations (formerly business locations).

## Before you begin

Role required: sn_customerservice_manager, sn_customerservice.svc_location_agent, or
admin

## About this task

Staff members with the sn_customerservice_manager role can create sold products by choosing the appropriate product model. In contrast, staff members with the sn_customerservice.svc_location_agent role can only view the list of
sold products installed at any service organization.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceBusiness OrganizationsInternal/External Organizations.
2. Select either an internal or an external organization.
3. In the Sold Products related lists, select New.
4. On the form, fill in the fields.  
   {#create-sp-for-business-location__table_hc5_l4g_c5b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the sold product. |
   | Product | Product model sold to the customer. |
   | Parent Sold Product | If the sold product contains child components, reference to another sold product. |
   | Buyer Organization (formerly Service Organization) | Internal or external entity that is involved in providing service to the customer. Note: The sold products are closely tied to the service organization. As an example, if you select a service organization, all the parent sold products come from the same service organization. |
   [Table 1. Sold Product form]

   {#create-sp-for-business-location__table_hc5_l4g_c5b}
5. Select Submit.  
   A sold product record is created for the selected business organization.
**Related tasks**   

* [Create a sold product](https://www.servicenow.com/docs/Htl2B4SgtCtB766DoUnDNA "Create a sold product to track the products or services that are sold to an account or consumer.")

*[\>]: and then