---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create extension points for Work scheduler

# Create extension points for Work scheduler {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create extension points to customize your implementation in Work scheduler. For example, if you want your team members to work on an on-site task, you can configure the location of your team members to the work items assigned to them so that they can get to the tasks
quickly.

## Before you begin

Important:  
Starting with the Brazil release, Work scheduler is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

You must set the application scope to Work scheduler (sn_wfo_work_sched).

## About this task

The WorkItemSkillsRecommendationManager extension point is available by default.

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points.
2. Open the sn_wfo_work_sched.WorkItemRecommendationManager extension point.
3. In the Related Links section, select Create Implementation.
4. Define the functions based on your needs to customize your implementation.

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