---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign responsibilities

# Assign responsibilities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the responsibility data model to assign responsibilities to an organization
member.

## Before you begin

Role required: admin

## About this task

Businesses often need staff to work at more than one business location, and they can have different responsibilities at different locations. Using the responsibility data model, an SO member can be assigned multiple
responsibilities.  
The responsibility data model tracks the relationship between the organization members and their responsibility type in the Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] table.  
Note:  
If the business organization plugin is active, this feature is enabled by default. However, for upgrade customer, the data in the \[sn_csm_svc_org_member_responsibility\] table will be auto-populated for existing organization members to confirm that they retain as much access after the upgrade. Any new records created after the Brazil release must be created using the following steps.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsInternal/External Business Locations.
2. Open the business location (internal or external) record.
3. Open the SO Member record from the Members related list.
4. Select New to create a record in the SO Member Responsibilities \[sn_csm_svc_org_member_responsibility\] table.  
   The Organization Member Responsibility record shows the following fields:
   1. Member: This field refers to the \[sn_csm_service_organization_member\] table and is auto-populated if the record is initiated from the SO Member related list.
   2. Type: This field refers to the \[sn_customerservice_related_party_configuration\] table
   3. Order: This field specifies the sequence in which records are displayed, organized according to business preferences.
   4. Excluded Locations: This field includes the list of locations that have to be excluded.

   Note:  
   With the base system, users with a specific role can be assigned a particular type.{#csm-assign-responsibilities__table_wzl_3yr_ptb__entry__2}

   | Responsibility | Name |
   |-|-|
   | Location Agent Note: This role only applies to the internal organization. | sn_customerservice.svc_location_agent |
   | Location Consumer Agent Note: This role only applies to the internal organization. | sn_customerservice.svc_location_consumer_agent |
   | Location Contributor | sn_customerservice.service_organization_contributor |
   | Location Manager Contributor | sn_customerservice.svc_location_manager_contributor |
   | Location Manager Fulfiller Note: This role only applies to the internal organization. | sn_customerservice.svc_location_manager |
   | Location Relationship Manager Note: This role only applies to the external organization. | sn_bus_loc.location_relationship_manager |
   | Location Support Agent | sn_bus_loc.svc_location_support_agent |
   | Business Org Account Contributor | sn_bus_loc.business_org_account_contributor |
   | Business Org Consumer Contributor | sn_bus_loc.business_org_consumer_contributor |
   [Table 1. User roles and associated types]

   {#csm-assign-responsibilities__table_wzl_3yr_ptb}
5. After you assign the required related party type, select Submit.  
   A new responsibility is added to the organization member.

*[\>]: and then