---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# List pages

# CRM Workspace list pages {#ariaid-title1}

Release version: Brazil  
Updated October 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
List pages in CRM Workspace provide agents with filtered lists of cases, interactions, and other records including accounts and contacts. Agents can use lists to search for records, sort and group records, and
select records to view information.
Figure 1. CRM Workspace lists

A list page is a content page that displays records from a table, such as cases or case tasks. List pages help agents navigate and manage records.

## Using lists in CRM Workspace {#csm-config-workspace-list-views__section_fxg_nys_1lc}

From a list page, agents can:

* Select a filtered list of records such as CasesMy Cases.
* Create a list of records by selecting the table, the columns to display in the list, and filter conditions that apply to the list.
* Search a list of records
* Filter, sort, and group records in a list
{#csm-config-workspace-list-views__ul_kqf_z4m_1lc}  
For more information, see the following topics:

* [Search and filter lists](https://www.servicenow.com/docs/EicsGqZ8TM3_CYv8pd8vgA "Agents can search and filter records in lists in CRM Workspace. Agents can also sort and group records.")
* [Create a customized list of records](https://www.servicenow.com/docs/~Yf20AoB__EOtB~Ga7Lx1Q "Agents can create a customized list of records in CRM Workspace.")
* [Manage customized record lists](https://www.servicenow.com/docs/oPRoyMoNdrlFilQKGjp6hQ "Agents can manage the customized lists of records that they create in CRM Workspace. This includes saving a copy of a list, renaming a list, sharing or deleting a list, and opening a list in a new tab.")
* [Using lists in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-lists-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)

## Configuring lists in CRM Workspace {#csm-config-workspace-list-views__section_qdq_eem_mxb}

Users with the administrator role can configure [list components](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA "List pages in CRM Workspace are made up of multiple components that present record data from tables and enable agents to search, sort and filter, and select records.") in UI Builder.

Additional list features are configured using system properties. For more information about setting these properties, see [Administering lists for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-lists-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

## List components {#csm-config-workspace-list-views__section_qdq_jnw_mxb}

List pages in CRM Workspace are made up of multiple components that present information and enable agents to search, sort and filter, and select records.  
{#csm-config-workspace-list-views__table_owv_yzq_xkc__entry__2}

| Component | Description |
|-|-|
| [List menu](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__section_m2l_wjj_qfc) | Enables agents to navigate between lists. This component includes two tabs: * Default lists: admin-configured lists * My lists: agent-created lists {#csm-config-workspace-list-views__ul_kzx_wt3_zkc} |
| [Record List component bundle](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__section_sgg_vjj_qfc) | Combines the following components: * Record list header * Presentational list * Pagination control {#csm-config-workspace-list-views__ul_fzf_t4m_1lc} |
| [Record list header](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__section_jjp_gjs_xkc) | Displays the list title, actions agents can take on the list, and a button to create records. Agents can filter, sort, and group list items. |
| [Predicate Builder](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__section_mzx_d5m_1lc) | Enables users to set conditions from the record list header to filter which records appear in a list. |
| [Presentational list](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__section_vf1_ffs_xkc) | Displays data from the source table in columns and rows. |
| [Pagination control](https://www.servicenow.com/docs/6jmr8Ampd1NwSe2WCNU4LA#csm-config-workspace-list-components__ul_jk3_acm_xkc) | Enables users to navigate pages of records and set the number of records displayed per page. |
[Table 1. List components]

{#csm-config-workspace-list-views__table_owv_yzq_xkc}

## Open multiple lists in workspace tabs {#csm-config-workspace-list-views__section_fbz_rl4_23c}

Agents can open a list in a new workspace primary tab from the list menu by using Cmd/Ctrl + click. Agents can also select Open in new session tab from the list menu or
right-click the context menu.

For example, an agent may have the Open Cases list open and receive a link to a filtered list for an escalated customer. The agent can open the filtered list in a separate tab and switch between both lists without losing
their place. The tab label displays the list name for easy identification.

## Additional information {#csm-config-workspace-list-views__section_psk_tqq_q3c}

For more information about working with lists, see the following topics in the [Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) documentation:

* [Lists](https://www.servicenow.com/docs/access?context=lists-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)
* [Administering lists for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-lists-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)
* [Using lists in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-lists-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)
{#csm-config-workspace-list-views__ul_hqg_15r_q3c}

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