---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activity stream

# Activity stream {#ariaid-title1}

Release version: Brazil  
Updated October 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The activity stream displays a running history of updates and communications within a record like field changes, comments, work notes, and emails.
Figure 1. Activity stream in CRM Workspace

## Using the activity stream {#csm-config-ws-activity-stream__section_dgy_bxh_blc}

Agents can use the activity stream component to view the activities occurring on a case or interaction record. These activities can include comments, work notes, emails sent or received, attachments, field changes, and chat
discussions.  
{#csm-config-ws-activity-stream__table_znz_tf3_blc__entry__2}

| Action | Description |
|-|-|
| Collapse the list | Agents see an overview of case activities, including relative timestamps and brief one-line summaries of the activities. |
| Expand the list | Agents see detailed information on individual activities, including the full context of comments and work notes, detailed email message information, and previews of attachments. |
| Compose comments, work notes, and emails | Agents can use the activity stream to add comments or work notes to the record and to send emails. Agents can compose text either in the activity stream or in a modeless dialog. |
| Filter the list | Agents can filter the entries in the list in multiple ways: * Post types * Changed fields * Posted by {#csm-config-ws-activity-stream__ul_wv5_2k3_blc} |
| Search and sort the list | Agents can search activity stream entries by entering keywords in the search box. |
| Sort the list | Agents can sort entries by newest to oldest or oldest to newest. |
| View attachments | Agents can expand an entry with an attachment and select the attachment to open it in a modeless dialog. |
[Table 1. Activity stream agent actions]

{#csm-config-ws-activity-stream__table_znz_tf3_blc}

## Configuring the activity stream component {#csm-config-ws-activity-stream__section_uzv_mrq_qfc}

The activity stream component displays a list of changes made to a record. Different configurations of the activity stream component are included on each of the [record pages](https://www.servicenow.com/docs/PqjAPUm~IxWPPJIJfiEp0g "A record page provides the base structure for how a record is displayed in CRM Workspace. This includes records such as cases, tasks, and interactions.") available with CRM Workspace.

Users with the administrator role can configure and customize the activity stream component in UI Builder. For more information, see [Activity Stream](https://horizon.servicenow.com/workspace/components/now-activity-stream-connected?release=brazil).

## Additional information {#csm-config-ws-activity-stream__section_uk1_ntq_q3c}

For more information about working with the activity stream, see the following topics in the [Configurable Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) documentation:

* [Administering Activity stream for Configurable Workspace](https://www.servicenow.com/docs/access?context=administer-activity-stream-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)
* [Using the Activity stream in Configurable Workspace](https://www.servicenow.com/docs/access?context=using-activity-stream-configurable-workspace&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)
{#csm-config-ws-activity-stream__ul_hqg_15r_q3c}