Contact Relationship form

The Customer Service Management application uses the Contact Relationship form to store information about the account, contact, and assigned responsibility in a contact relationship.

Table 1. Contact Relationship form fields

Field	Definition
Account	The account to which the contact is assigned. This field is automatically filled in.
Contact	The customer contact selected to fulfill the role or responsibility. The Contacts list includes contacts from any related partner or account as well as contacts from the account hierarchy.
Responsibility	The role or responsibility selected for this customer contact. Note: As part of creating a responsibility definition, the admin can specify if the responsibility is unique. If so, the responsibility can only be assigned to one contact per account. For more information, see Create account teams.