Front-line case page keyboard shortcuts

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use keyboard shortcuts to create comments, work notes, and emails quickly, when using the Front-line case page in CSM Configurable Workspace.

    When composing an email, using the shortcut key enables you to compose an email in a subtab.

    When composing a comment or work note:
    • If you have a work note in progress, using the keyboard shortcut displays the existing work note.
    • If you have a comment in progress, using the keyboard shortcut displays the existing comment.
    Table 1. Keyboard shortcuts
    Action Windows keyboard shortcut Mac keyboard shortcut
    Compose an email Control+Alt+e Command+Option+e
    Compose a comment Shift+Alt+c Shift+Option+c
    Compose a work note Shift+Alt+w Shift+Option+w

    For more information, see Next Experience keyboard shortcuts.