Integrating with Safe Workplace applications

Integrate Customer Service Management with ServiceNow® Safe Workplace applications. This integration helps you safely reopen locations and support the health and safety of contacts and consumers after emergencies and pandemics.

Overview

Integrate with Safe Workplace applications, specifically with the Employee Health Screening application, to enable contacts or consumers to safely enter locations and comply with health and safety policies.

As a consumer or contact, verify that you understand and comply with requirements and policies by filling out the Health Verification form on the Consumer or Customer Service Portal.

As a customer or consumer service agent, screen contacts or consumers entering a location to ensure compliance with entry requirements such as a temperature check and Personal Protection Equipment (PPE).

For more information on the Employee Health Screening application, see Employee Health Screening.

Key features

• Access for consumers and contacts to the Health Verification form on the Consumer or Customer Service Portals.
• Ability for customer or consumer service agents to screen consumers and contacts on visiting a location.