Task SLA cards component

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Task SLA cards component displays the status of one or more Service Level Agreements (SLAs) for the current record in card format.

    The Task SLA cards component can display multiple SLAs. The cards are displayed in a carousel with horizontal navigation. If more than one SLA card is present, agents can use arrows to scroll through the cards. Within the Task SLA cards component, the case SLA card appears first followed by case task SLA cards.

    Note:
    When there are no active SLAs, the Task SLA cards component isn't shown.
    Figure 1. Task SLA cards component
    SLA card component with three SLA cards displayed in a carousel. Cards include the SLA name, time remaining and current status.

    The Task SLA cards component is available on the Front-line case page in the contextual side panel. The SLA cards appear in the Record Information tab below below the record information card.

    The SLA cards display a visual presentation of SLA information that agents can use to check quickly where they are in the life cycle of the SLA.
    • The SLA card header appears at the top of the card and includes a counter with the number of active SLAs for the case.
    • The SLA name is displayed below the SLA card header.
    • The remaining time is displayed below the SLA name.
    • Agents can expand and collapse the Task SLA cards component by selecting the chevron icon in the SLA card header.
    • Tags on the SLA card indicate the SLA status and either the time remaining or the time elapsed since reaching the Breached state:
      • Ongoing: Is displayed when an SLA starts (green background).
      • At risk: Is displayed when 25% of the SLA time is remaining (yellow background).
      • Breached: Is displayed when an SLA is violated (red background). This tag is displayed in both the SLA card expanded and collapsed states.