Customer Service Management reference

Reference topics provide additional information about the Customer Service Management application.

Reference information	Links to topics
Customer Service lists and forms	Customer Service Cases list Customer Service forms Chat Setup configuration form
Components installed with Customer Service Management applications	Components installed with CSM workspaces Components installed with additional plugins for Customer Service Management Components installed with CSM workspaces
Engagement Messenger topics	Components installed with Engagement Messenger Engagement Messenger reference Feature context parameters supported in Engagement Messenger Engagement Messenger translation tables
Portal topics	Portal Banner widget JSON parameters Portal Data List widget JSON parameters Default highlight color for different case states
CSM Query Rules	The system uses query rules to filter the records in CSM-related tables that are accessible by users with CSM roles.