Modify or cancel a walk-up appointment as a guest user

Modify or cancel walk-up appointments that you have scheduled.

Before you begin

Role required: none

Procedure

1. Open the appointment confirmation email that you received.
2. Click the link in the email to modify or cancel your appointment.
   A One-time Passcode Verification tab opens in the browser and an email containing a one-time passcode (OTP) and a link to verify your appointment is sent.
3. Enter the OTP in the verification tab and click Continue or click Verify your Appointment in the email.
   The OTP option is useful when you are handling multiple devices to check emails and book appointments. For example, you can view the email with the OTP on your mobile and enter the OTP while booking an appointment on your desktop.

   Note:

   The link expires after a certain time.
   The Your Appointment details screen opens.
4. Either cancel the appointment or modify it.
   • To cancel the appointment, click Cancel appointment. You will receive an email to confirm that your appointment is cancelled.
   • To modify the appointment, modify the details and click Update.