Monitor Walk-up Experience queues

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.

    Before you begin

    Role required: Customers

    Procedure

    1. Log in to the customer service portal.
    2. Select your location.
    3. Click the Queue widget.
    4. You can view the following information:
      • queue of everyone waiting for service
      • names of people who are ahead of you
      • status of people currently served and waiting in the queue
      • respective agents who are serving the customers