---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Landing pages

# CRM Workspace landing pages {#ariaid-title1}

Release version: Brazil  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A landing page is an initial view of your workspace. Landing pages present content tailored to users' assigned roles and provide the information needed to get started with their work.
Landing pages can include filtered lists, KPIs, and other features that enable you to access information from one location. CRM Workspace landing pages provide customer service agents and managers with lists of assigned cases and case tasks and agent, group, and organization metrics.

Use landing pages as a starting point to get into your work. You can use landing pages to quickly scan and prioritize cases and case tasks, access records, and track your performance.

## Landing page types in CRM Workspace {#csm-workspace-landing-pages__section_fv3_bt3_4xb}

Several landing pages are available for CRM Workspace.  

[CSM Landing Page](https://www.servicenow.com/docs/VE2koHkHZ43iSTeKnG4Alg "Use the CSM landing page to view assigned cases, case tasks, and agent, group, and organization metrics.") and [CSM Landing Page - Premium](https://www.servicenow.com/docs/4FrxDWUXvo3la5JBSpwUjQ "The CSM landing page - Premium provides users with lists of assigned cases and case tasks and agent, group, and organization metrics.")
:   These landing pages use components to display lists and metrics. The admin configures this information in [UI Builder](https://www.servicenow.com/docs/access?context=using-ui-builder&version=brazil&pubname=brazil-application-development&ft:locale=en-US) and can create different landing pages for different audiences.

    Two versions of the landing page are available based on plugin activation. For more
    information, see [CRM Workspace landing page plugins](https://www.servicenow.com/docs/JeCOVXxrEzgk1OBF3gs7vQ#csm-workspace-landing-pages__section_scy_3kh_4xb).

[CSM Dashboards](https://www.servicenow.com/docs/0YEcktIBP0Kze~EuHiypqw "Enable your users to display, customize, and share dashboards in CRM Workspace and use these dashboards as landing pages.")
:   This landing page uses dashboards to display information. You can duplicate the provided dashboards and modify them as desired or create dashboards and then share these dashboards with other users.

## CRM Workspace landing page plugins {#csm-workspace-landing-pages__section_scy_3kh_4xb}

The following table describes the plugin requirements for the CRM Workspace landing pages.  
{#csm-workspace-landing-pages__table_czt_w5n_4xb__entry__2}

| Landing Page | Plugin requirements |
|-|-|
| CSM Landing Page | Available with the CRM Workspace plugin (com.snc.uib.csm_agent_workspace). |
| CSM Landing Page - Premium | Available with the following plugins: * CRM Workspace (com.snc.uib.csm_agent_workspace) * Performance Analytics - Content Pack - Customer Service Management - Advanced (com.snc.pa.customer_service_advanced) {#csm-workspace-landing-pages__ul_erq_z5n_4xb} |
| CSM Dashboards | Available with the CRM Workspace plugin (com.snc.uib.csm_agent_workspace). |
[Table 1. CRM Workspace landing page plugin requirements]

{#csm-workspace-landing-pages__table_czt_w5n_4xb}