Open CSM Configurable Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Open CSM Configurable Workspace so that you can work on customer service cases.

    Before you begin

    Role required: sn_customerservice_agent

    Procedure

    1. Navigate to All > Workspace Experience > Workspaces.
    2. Select CSM Configurable Workspace.

      The workspace opens in a new browser tab.