Review and submit a time sheet for a customer service agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Agents can review and submit time sheets to managers for approval.

    Before you begin

    Role required: sn_customerservice_agent

    About this task

    The total hours worked for each category are recorded on the time card and on the time sheet. From the time sheet, you can see total hours by day and by category.

    Procedure

    1. Navigate to All > Time Sheets > My Time Sheets > Current Time Sheet.
    2. If desired, review the time cards associated with the time sheet in the Time Cards related list.
    3. Click Submit Time Sheet.
      The time sheet is submitted to the manager for approval. The state of the time sheet changes from Pending to Submitted and the form becomes read-only. The state of the associated time cards also changes to Submitted.