---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Request item or service

# Request an item or service from the Business Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Browse the catalog and create a request for an item or a service from the business portal.

## Before you begin

Role required: sn_customerservice.customer_admin, sn_customerservice.partner,
sn_customerservice.customer_case_manager, sn_customerservice.customer,
sn_customerservice.consumer, sn_csm_proxy_cont

## About this task

Users can make requests for a product or service from the business portal. Customer administrators, partners, and case managers can also make requests.  
Note:  
Creating a request from the business Portal portal requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). It also requires that the administrator to [provide external customers with access to request records](https://www.servicenow.com/docs/oH_Afkfyph8XNq4XvQCVkg "With access to problem, change, and request records, external customers can view these records associated with their customer service cases from the Customer and Consumer Service Portals.").

## Procedure

1. Navigate to the business portal.
2. Select RequestsSubmit a requestSubmit any request
3. Browse the service catalog and select the desired item or service.  
   Select topics from the navigation menu to view related articles and catalog items.
4. On the form, fill in any necessary information related to the request.
5. Select Submit.  
   The system processes the request, creates it along with related records, and shows the details on the record view page.
**Related tasks**   

* [View cases and case tasks from the Business Portal](https://www.servicenow.com/docs/awClqpRfz279LjI9U7L9wg "View the list of cases and case task from the business portal to view its details.")

*[\>]: and then