---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Walk-up Experience for Customer Service Management

# Activate Walk-up Experience for Customer Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Walk-Up for CSM plugin (com.snc.walkup_for_csm) for Walk-up Experience if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.{#activate-walk-up-experience-for-customer-service-management__activate-walk-up-experience-for-customer-service-management-info}

## Before you begin

Walk-up Experience requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin

## About this task

The following items are installed with Walk-Up for CSM:

* Plugins
* Store applications
* Roles
* Scheduled jobs
* Tables
{#activate-walk-up-experience-for-customer-service-management__ul_jqw_tdy_f3c}

For more information, see [Walk-up Experience for CSM user roles](https://www.servicenow.com/docs/O~VnimtAcbbXLINhZaFgcg "Walk-up Experience roles for different users who interact with in-person support queues.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-walk-up-experience-for-customer-service-management__find-plugins-cmd}
2. Find the Walk-Up for CSM plugin (com.snc.walkup_for_csm) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-walk-up-experience-for-customer-service-management__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
{#activate-walk-up-experience-for-customer-service-management__steps_kqw_tdy_f3c}
**Related concepts**   

* [Walk-up Experience for Customer Service Management](https://www.servicenow.com/docs/M1Nl7EZ87CyeOk4qY2tpFQ "The ServiceNow Walk-up Experience for Customer Service Management application enables you to set up a contact channel to support both online check-in and onsite check-in to a pre-established walk-up service center.")

*[\>]: and then