Activate Walk-up Experience for Customer Service Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate the Walk-Up for CSM plugin (com.snc.walkup_for_csm) for Walk-up Experience if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.

    Before you begin

    Walk-up Experience requires a separate subscription from the rest of the ServiceNow AI Platform.

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

    Note:

    Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

    Role required: admin

    About this task

    The following items are installed with Walk-Up for CSM:
    • Plugins
    • Store applications
    • Roles
    • Scheduled jobs
    • Tables

    For more information, see Walk-up Experience for CSM user roles.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Walk-Up for CSM plugin (com.snc.walkup_for_csm) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.