---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate the standard ticket page for upgrade customers

# Activate the standard ticket page for upgrade customers {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have upgraded your instance, redirect the ticket page to the standard_ticket page in the Service Portal and view requests on the standard ticket page.

## Before you begin

Role required: sp_admin

## About this task

For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. Search for CSM Standard Ticket.
3. Set the value to true in the Active column.
4. Select the name of the page route map.
5. Select here to edit the record.
6. Select the Active check-box.
7. Select Update.
**Related topics**   

* [Standard ticket page](https://www.servicenow.com/docs/access?context=standard-ticket-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

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