Activate the standard ticket page for upgrade customers

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have upgraded your instance, redirect the ticket page to the standard_ticket page in the Service Portal and view requests on the standard ticket page.

    Before you begin

    Role required: sp_admin

    About this task

    For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.

    Procedure

    1. Navigate to All > Service Portal > Page Route Maps.
    2. Search for Customer Service Management ticket route maps.
    3. Set the value to true in the Active column.
    4. Click the name of the page route map.
    5. Click here to edit the record.
    6. Select the Active check-box.
    7. Click Update.