---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Case view component

# Case view component {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management.
You can enable playbook guided experience in the Case view component within a case record. When enabled, it adds a process tab that displays relevant playbooks for the case record. Enabling a playbook streamlines complex workflows,
confirming users follow a predefined series of steps to resolve any case.  
The Case view component includes essential case details such as case number, status, priority, created on, and last updated.  
Note:  
This component can show the records from any extended table of case or task table.
Figure 1. Case view component Figure 2. Case view for onboarding playbook case

## Related components {#case-view-web-component__section_related}

Use the Case view component with other components on your website:

* [Case list component](https://www.servicenow.com/docs/GvpGf9jO3b4Dsm0DqYLleA "Use the Case list component to show customers their cases and let them open a case to see its details."): Lets customers select the case to show.
{#case-view-web-component__ul_related}