Configure the Portal Polaris Footer widget

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Portal Polaris Footer widget to display your company’s corporate office address, email address, and more on the portal page.

    Before you begin

    The Portal Next Experience theme application should have been activated.

    Role required: sp_admin

    About this task

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. On the Service Portal page, in the Title column, enter *customer support.
    3. Select Customer Support.
    4. On the Customer Support form, in the Quick start config field, paste the following JSON code and update it. 
       
 [{
  
"footer": { 
       "org_info": [ 
          "<line #1>", 
          "<line #2>", 
          "<line #3>" 
       ], 
       "copyright": "<copyright text>", 
       "logo_img_name": "<image name from db_image table>", 
       "sitemap_links_menu_sys_id": "<enter the sys_id>", 
       "footer_links_menu_sys_id": "<enter the sys_id>", 
       "social_links_menu_sys_id": "<enter the sys_id>" 
     }
}]
      For more information about the parameters, see Portal Footer widget JSON parameters.
    5. Select a theme for your portal.
      Note that the predefined La Jolla theme, used as an example, is active by default.
      1. In the Theme field, select the Lookup using list icon (Lookup using list icon)
      2. On the Themes page, in the Name column, search for and select the La Jolla theme.
      The La Jolla theme is set as your portal theme.
    6. Select the Portal Footer as the footer for your portal theme.
      1. In the Theme field, select the Preview this record icon (Preview this record icon.).
      2. On the Theme form, select Open Record.
      3. On the La Jolla form, in the Footer field, select the Lookup using list icon (Lookup using list icon).
      4. On the Header | Footers window, in the Name column, search for and select Portal Footer.
      5. Select Update.

    What to do next

    Configure links to appear in the Portal Footer widget: