Configure Business and Consumer Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the business and consumer portal to provide information and support for your customers.

    Before you begin

    Role required: sp_admin

    About this task

    The Business and Consumer Portals are self-service web portals based on the ServiceNow Service Portal application.

    The Business Portal supports your business-to-business (B2B) customers and the Consumer Portal supports your business-to-consumer (B2C) customers.

    Use the portals to provide information and support for your customers. The portals provide ready-to-use features that require minimal setup. These include:
    • Header and footer with links for different customer activities.
    • The home page provides a summary of essential items to the logged-in user.
    • Hierarchical menu to systematically navigate to different portal pages.
    • Unified browse experience for knowledge and catalog through taxonomy topics.
    • List pages to browse, search, and filter through records of cases, products, orders, and others.
    • Record view pages to view key information, related actions, related lists, and quick links of a record.

    You can add additional self-service capabilities such as order management by installing the respective plugin .

    Note:
    • The Business Portal Store app is automatically installed when you install the Customer Service Portal store app (from version 24.0.0 and above).
    • The Consumer Portal Store app is automatically installed when you install the Consumer Portal store app (from version 24.0.0 and above).

    For details, see Activate the Consumer and Customer Service Portals.

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. On the Service Portals page, in the Title column, enter *business portal or *consumer portal.
    3. Select Business Portal or Consumer Portal.
      A page opens in your instance where you can configure the Business or Consumer Portal.
    4. Clear the Inactive check box.
      Note:
      The Business Portal and Consumer Portal is inactive by default.
    5. Select Update.
      You can access the Business Portal using the URL instance-url/business_portal and the Consumer Portal using the URL instance-url/consumer_portal.