---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Business and Consumer Portal

# Configure Business and Consumer Portal {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the business and consumer portal to provide information and support for your customers.

## Before you begin

Role required: sp_admin

## About this task

The Business and Consumer Portals are self-service web portals based on the ServiceNow Service Portal application.

The Business Portal supports your business-to-business (B2B) customers and the
Consumer Portal supports your business-to-consumer (B2C) customers.  
Use the portals to provide information and support for your customers. The portals provide ready-to-use features that require minimal setup. These include:

* Header and footer with links for different customer activities.
* The home page provides a summary of essential items to the logged-in user.
* Hierarchical menu to systematically navigate to different portal pages.
* Unified browse experience for knowledge and catalog through taxonomy topics.
* List pages to browse, search, and filter through records of cases, products, orders, and others.
* Record view pages to view key information, related actions, related lists, and quick links of a record.
{#configure-business-portal__ul_txd_bbx_g3b}

You can add additional self-service capabilities such as order management by installing the respective plugin
.  
Note:  
* The Business Portal Store app is automatically installed when you install the Customer Service Portal store app (from version 24.0.0 and above).
* The Consumer Portal Store app is automatically installed when you install the Consumer Portal store app (from version 24.0.0 and above).

{#configure-business-portal__ul_vb3_3dg_c3c}

For details, see [Activate the Consumer and Customer Service Portals](https://www.servicenow.com/docs/eVK5HwIXOnp8Iu2kcoijjQ "Activate the portal plugins to use the Consumer and Customer Service Portals.").

## Procedure

1. Navigate to AllService PortalPortals.
2. On the Service Portals page, in the Title column, enter <kbd class="ph userinput">*business portal</kbd> or <kbd class="ph userinput">*consumer portal</kbd>.
3. Select Business Portal or Consumer Portal.  
   A page opens in your instance where you can configure the Business or Consumer Portal.
4. Clear the Inactive check box.  
   Note:  
   The Business Portal and Consumer Portal is inactive by default.
5. Select Update.  
   You can access the Business Portal using the URL <var class="keyword varname">instance-url</var>/business_portal and the Consumer Portal using the URL <var class="keyword varname">instance-url</var>/consumer_portal.
{#configure-business-portal__steps_oz1_qqv_llb}
**Related topics**   

* [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

*[\>]: and then