Configure the Case list component instance so that your user can embed it on their website to access the list of all cases from their website directly.
Before you begin
You must have the following setup to configure the Case list component instance:
Role required: sn_embeddable_core.emb_admin
Procedure
-
Navigate to .
-
In the homepage, select Create module or use the existing module.
-
On the module page, in the Components tab, add a Case list component instance to an existing or a new group.
- Optional:
Toggle the Show static preview option to see a visual representation of a component when a live preview isn’t available.
Note: When enabled, any changes to the global or component properties don't appear in the Preview tab in real-time.
-
Configure the Case list component instance properties.
-
Select the CORS rules tab to configure the CORS rules.
-
Select Components tab.
If a message appears about the application scope, change the scope to Web Components for Customer Service to be able to edit the record.
-
Select Get embed code.
A pop-up window appears to display both Global code and Component code.
-
In the Global code tab, review the generated code and select the Copy global code.
The global code only must be added once to your third-party
webpage.
import { init, login, logout, startGuestSession } from 'https://demo.servicenow.com/uxasset/externals/sn_embeddable_core/index.jsdbx';
await init({
theme: 'fad87d2ca304121029a4d1aed31e610f', /* sys_id of the theme to use for the embeddable components in your website */
baseURL: 'https://demo.servicenow.com', /* Base URL of the instance to be used for the embeddable components in your website */
authCallback: getTokenCallBack, /* Function which returns the auth token for the current user, required for auth setup */
module: '591800ffc1243610f87714367ed47c6a', /* Demo module */
pageName: document.title, /* Uses the browser's document title as the page name in User analytics experience */
guestTokenCallback: getGuestJWTTokenCallBack, /* Function which returns the guest token for the current user, required for guest validation setup */
cacheComponents: [] /* Pre-caches resources for improved performance. Update component list as per your usage */
});
function getTokenCallBack() {
var idToken; /* Get the id token for the current user */
return Promise.resolve(idToken);
}
function getGuestJWTTokenCallBack() {
var guestToken; /* Get the guest token for the current user */
return Promise.resolve(guestToken);
}
/* Uncomment below function to handle guest session */
// await startGuestSession();
/* Uncomment below functions to handle login and logout once the user logs into your website */
// await login();
// await logout();
- Optional:
In the Component Code tab, slide the Enable event handler toggle switch to handle events triggered by the user interactions on the webpage.
-
In the Component code tab, review the generated code and select the Copy component code.
This generated code also includes event handlers.
<!--
Module: Demo module
Group: Group 1
Instance: Case list 1
-->
<sn-embedx-case-list
table="sn_customerservice_case"
limit="20"
list-title="List of Cases"
query="state=10"
columns="number,short_description,sys_updated_on,state">
</sn-embedx-case-list>
<!--
The component also includes the following additional properties:
hide-header
hide-last-refreshed-text
hide-record-count
hide-search
hide-refresh
show-filters
hide-when-empty
disable-column-resizing
hide-errors
view
-->
<script type="module">
import { getEmbeddables, setEvents, setProperties } from 'https://demo.servicenow.com/uxasset/externals/sn_embeddable_core/index.jsdbx';
const snEmbedxCaseList = document.querySelector('sn-embedx-case-list');
getEmbeddables(["sn-embedx-case-list"]);
const eventHandlers = {
'SN_EMBEDX_CASE_LIST#RECORD_SELECTED' : (e) => {
// This event is dispatched when a record is selected.
var {table, record_sys_id} = e.detail.payload;
// the logic to construct the URL for the Case View component. Add your portal URL here.
const caseViewURL = '/caseview?emb_table='+table+'&emb_recordid='+record_sys_id;
// Redirect to the Case View component page
open(caseViewURL,'_self');
},
'SN_EMBEDX_CASE_LIST#COMPONENT_READY' : (e) => {
// This event is dispatched when a component is ready and usable.
},
'SN_EMBEDX_CASE_LIST#COMPONENT_ERROR' : (e) => {
// This event is dispatched when a property validation or internal error occurs.
var {errorMessage, errorType} = e.detail.payload;
console.log(errorMessage, errorType);
}
};
setEvents(snEmbedxCaseList, eventHandlers);
</script>