---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure localization for Portal Banner heading

# Configure localization for Portal Banner heading {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the portal banner heading instance option to support localization and personalize the portal experience for different users.

## Before you begin

Role required: sp_admin

## About this task

The portal banner widget enables you to customize the heading text displayed to users on the business portal. You can modify the heading text from the instance options and then create a translation record in the
sys_ui_message table. This setup lets you personalize user experience across different regions and languages.

## Procedure

1. Configure the instance option.
   1. Navigate to the page/portal where the widget is configured.
   2. Press Control+right-click on the Portal Banner widget and select Instance Options.
   3. In Heading, enter the desired text.  
      For details on filling the Heading field, see [Portal Banner widget instance options form](https://www.servicenow.com/docs/5k9lAEKct~S2atLXzrH6KQ "Instance options enable you to configure the Portal Banner widget on a portal page.").
   {#configure-localization-for-portal-banner-greetings__substeps_qx2_c2p_chc}
2. Create a translation record (for localization).
   1. Navigate to AllSystem LocalizationMessages.
   2. Select New.
   3. On the Message New Record form, fill in the fields.  
      {#configure-localization-for-portal-banner-greetings__table_zdg_5z5_chc__entry__2}

      | Field | Description |
      |-|-|
      | Key | Exact text as configured in the instance option. Pass the parameters, if you have used variables in the heading field: * \<user\>: {firstName} {lastName} * \<title\>: {title} {#configure-localization-for-portal-banner-greetings__ul_qzv_l1v_chc} |
      | Language | Target language |
      | Code | sn_ciwf_ui_cmpnt |
      | Message | Translation of text entered in the Key field. |
      [Table 1. Message New Record form]

      {#configure-localization-for-portal-banner-greetings__table_zdg_5z5_chc}
   4. Select Submit.
   {#configure-localization-for-portal-banner-greetings__substeps_q21_sc5_chc}

## Result

A new translation record is created which supports localization.

*[\>]: and then