Configure portals

Set up and customize self-service portals to provide customers with access to knowledge bases, service catalogs, case management, and other essential features through configurable interfaces.

Customer and Consumer Service PortalsSet up the Customer and Consumer Service Portals to provide information and support to your customers.

Business and Consumer PortalSet up the Business and Consumer Portal to provide self-service capabilities through configurable portal widgets.

Portals provide self-service capabilities that enable customers to resolve issues independently and access information efficiently. ServiceNow offers multiple portal options to meet different organizational needs and customer preferences.

Customer and Consumer Service Portals

Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. These portals provide a comprehensive self-service experience with features like AI-powered search, guest user access, and multi-factor authentication support.

Business and Consumer Portal

Set up the Business and Consumer Portal to provide self-service capabilities for your customers and consumers through configurable portal widgets. Enable low-code customization of portal pages to reduce maintenance effort while delivering essential features like knowledge articles, service catalogs, case management, Virtual Agent, and appointment booking to support consumer needs efficiently.