Enable AI search in the Business and Consumer Portals for unauthenticated users

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the AI search widgets to allow guest users logging in to the Business and Consumer portal to use the AI search feature.

    Before you begin

    Role required: sp_admin

    You must configure AI Search for the Business and Consumer portal. For more information, see Enable and configure AI Search in Service Portal.

    Procedure

    1. Navigate to All > Service Portal > Widgets.
    2. Search for Typeahead Search.
    3. Select Typeahead Search.
    4. Select the Public check box.
    5. Select Update.
    6. Repeat the steps for the AI Search Assist widget.