Configure the standard ticket page for cases

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the standard ticket page for cases from where users can view the details of a case in the Business portal.

    Before you begin

    Role required: sp_admin

    Procedure

    1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
    2. Select sn_customerservice_case, or sn_customerservice_task which is available by default.
      Note:
      You can add your own case types and add new configurations for the required tables. For more information, see Configure the standard ticket page.
    3. Select here to edit the record.
    4. Edit the fields on the Ticket Configuration form as required.
      For example, you can add tabs to the existing Activity and Attachments tabs in the Info fields field under the Info Region tab.
    5. Select Update.