Add a Walk-up Experience online check-in link on the Service Portal home page

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure a Walk-up Experience link to enable guest users to check in online to a walk-up location via Service Portal.

    Before you begin

    Role required: sp_admin

    Service Portal for Enterprise Service Management (com.glide.service-portal.esm) and Walk-up for CSM (com.snc.walkup_for_csm) plugins must be activated.

    Procedure

    1. Navigate to All > Service Portal > Pages.
    2. Select ID from the Search drop-down list and enter csm_index in the Search field.
    3. Select csm_index to display the Customer Service Portal page.
    4. Scroll down and select the Open in Designer related link.
    5. Select the Walk-up Check-In widget from the Widgets list in the left pane and drag it to the desired location on the Customer Service Portal page where you want the link to appear.