Configure Walk-up Experience service channel

Configure the Walk-up Experience service channel to meet the needs of your walk-up agents. You can configure the way the tasks are assigned and manage interactions in the Agent Workspace.

Before you begin

Role required: sn_csm_walkup.walkup_admin

About this task

The Walk-up Experience service channel is viewed and configured through Advanced Work Assignment. You can modify default values and conditions as required.

Procedure

1. Navigate to All > Advanced Work Assignment > Service Channels.
   The Service Channels list displays.
2. Select Walk-up to open the Walk-up Experience service channel.
3. Refer to Create or configure a service channel for detailed information regarding the Service Channel Walk-up form values and conditions.
   For more information regarding Advanced Work Assignment service channels configuring capacity and utilization, inbox layout, and overriding agent capacity for selected agents, see Service channels.