Walk-up Experience for guest users

The Walk-up Experience application can enable guest users to manage walk-up appointments online from the Consumer Service Portal or Customer Service Portal home page.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Requirements to use Walk-up Experience for guest users

Note the following requirements for guest users to be able to use Walk-up Experience:

• The Guest Walk-up Experience for Customer Service store app must be installed. For more information on installing the store application, see Install a ServiceNow Store application.
• The com.snc.walkup_for_csm plugin must be activated. For more information on activating a plugin, see Activate a plugin.
• The Walk-up Check-in widget must be configured. For more information, see Add a Walk-up Experience online check-in link on the Service Portal home page.